Yes, I'm still angry.
My husband and I wrote a (very) carefully worded letter to NCAT (including a gantt chart to demonstrate timelines), in an effort to showcase that all evidence has been submitted by both parties - imploring them to move forward with the Claim to have it heard in a Final Hearing.
NCAT's complaint process states a 7 day response time frame. On day 10 we called to ask if they'd received our letter, to which we received a hasty email confirming receipt, and that someone was "looking into the matter". I wonder if we'll ever hear back??!!! It did act as a catalyst for today's new Directions Hearing date though - I should be grateful for this.
We're tired of this game of handball where we get bounced from one Arbitrator to another...none of which want to read the details of the Claim, or commit to a Hearing date where someone will need to make a decision. What a bloody awful process.
P.S we declined the Builder's offer, letting him know that the fucking awful job he did on the house will require lots of $$$ to fix...and we will be pursuing him to pay for the fix (or words to that effect).
